FAQ

To obtain a shipping address, all you need to do is create an account for free. You will then receive a shipping address and a consolidation locker without any fees.

There are no subscription fees to create an account, and there are no recurring subscriptions. All services are free.

We do not charge any commission or fees for any purchases made by the customer, ever.

Simply put, there is no chance of the purchases getting lost because all stages of the shopping process are fully insured for the total value of the purchases, and the payment is only delivered to the seller after the items have been received for 15 days.

We provide a free, real shipping address for each customer, linked to a free consolidation locker. Purchases are securely sent to this address.

Of course! Through the free service Tidy24, you can request the installation of the address on the desired shopping website completely free of charge, in addition to creating accounts on shopping websites.

The shipping price is calculated based on the total weight and volumetric weight of the shipment. The price varies depending on the destination country and the shipping method you select. You will not be charged any additional fees beyond the announced shipping rates. For government postal services, only the actual weight is considered.

Of course! All you need to do is use the TIDY24 service,our team will purchase the requested products, provided there is a balance equal to the value of the purchases in your account. This is a completely free service.

Of course! When shipments arrive at your address, we will send you an email and a WhatsApp message to notify you of the receipt of your shipments. To view the received shipments with photos and details, all you need to do is visit My Locker Processing incoming shipments to the address takes between half an hour to 24 hours (checking for damaged items during shipping, weighing the purchases, photographing the items, and uploading the information and photos to your account).

After receiving and completing all purchases in the consolidation locker, you need to add the items you wish to ship to the shipping box. Then, go to the shipping box, click on "Complete Order," and follow the necessary steps, such as adding your shipping address in your country, selecting the shipping method, and paying for the shipping cost.